1. Who We Are

This website is operated by Zuuska LTD.

2. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order information, such as products purchased, order history, order value, shipping method, and transaction details.
• Payment-related information. Payments are generally processed by third-party payment providers. We may receive limited payment-related details such as transaction status, payment method type, and billing information, but we do not necessarily receive or store your full payment card details.
• Account information, if account functionality is available, including login details and account preferences.
• Device and usage information, such as IP address, browser type, device type, operating system, pages visited, referring website, approximate location derived from IP address, and interactions with our website.
• Customer service information, including messages, support requests, returns inquiries, feedback, and other communications you send to us.
• Marketing preferences, including whether you have chosen to receive promotional communications from us.
• Fraud and security information, including information used to detect suspicious transactions, misuse, or security threats.

3. How We Collect Information

We may collect personal information directly from you when you place an order, complete a form, contact customer support, subscribe to communications, or otherwise provide information to us.

We may also collect certain information automatically through cookies, pixels, analytics technologies, server logs, and similar tools when you use our website.

In addition, we may receive information from service providers that support our store, including ecommerce platforms, payment processors, delivery providers, fraud prevention services, analytics providers, and marketing platforms.

4. How We Use Personal Information

We may use personal information for the following purposes:

• To process, confirm, fulfil, and deliver orders.
• To process payments and manage refunds or returns.
• To communicate with you about your order, account, delivery, or customer service request.
• To provide, maintain, personalize, and improve our website and services.
• To detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized activity.
• To comply with legal, tax, accounting, regulatory, and record-keeping obligations.
• To understand website performance, customer behaviour, and product interest through analytics.
• To send marketing communications where permitted by law and where you have not opted out.
• To display or measure advertising and marketing campaigns where permitted by applicable law.
• To establish, exercise, or defend legal claims and protect our rights, customers, and business.

5. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing, we may rely on one or more of the following:

• Performance of a contract, for example when processing and delivering your order.
• Legitimate interests, such as operating and improving our business, preventing fraud, securing our services, and understanding customer needs, provided those interests are not overridden by your rights.
• Consent, where required, including for certain marketing or cookie activities.
• Legal obligations, where processing is necessary to comply with applicable law or regulatory requirements.

6. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services. These may include:

• Ecommerce and website hosting providers.
• Payment processors and financial service providers.
• Warehousing, fulfilment, logistics, shipping, and delivery partners.
• Customer support and communications providers.
• Analytics, advertising, and marketing service providers.
• Fraud prevention, security, and risk management providers.
• Professional advisers such as accountants, auditors, insurers, and legal advisers.
• Government authorities, regulators, courts, or law enforcement where disclosure is required or permitted by law.

We may also disclose information in connection with a business transaction such as a merger, acquisition, restructuring, financing, or sale of all or part of our business, subject to applicable legal requirements.

7. Shopify and Ecommerce Service Providers

Our online store may be powered by Shopify or use Shopify-related services. Where Shopify processes personal information in connection with your use of our store, that processing may also be governed by Shopify's own privacy terms and practices.

Other third-party services used by our store may also process personal information according to their own privacy policies. We encourage you to review the privacy information provided by those third parties where relevant.

8. Cookies and Similar Technologies

We may use cookies and similar technologies to make our website function properly, remember preferences, understand website usage, improve performance, prevent fraud, and support marketing or advertising activities.

Some cookies are necessary for the operation of the website, while others may be optional depending on your location and applicable law.

Where required, you may be given the ability to accept, reject, or manage certain non-essential cookies through a cookie banner or browser settings.

9. Marketing Communications

Where permitted by law, we may send you promotional emails or other marketing communications about our products, offers, or store updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us at support@zuuska.com.

You may still receive non-marketing communications that are necessary to manage your orders, account, transactions, or customer service requests.

10. International Data Transfers

Zuuska sells internationally and works with service providers that may operate in different countries. As a result, personal information may be processed or stored outside your country of residence.

Where required by applicable data protection law, we use appropriate safeguards for international transfers of personal information, such as approved contractual protections or other legally recognized transfer mechanisms.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer service, maintain business and tax records, resolve disputes, prevent fraud, and comply with legal obligations.

Retention periods may vary depending on the type of information, our legal obligations, and the reason the information was collected.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

13. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information in certain circumstances.
• Request restriction of certain processing.
• Object to certain processing, including some direct marketing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format where applicable.
• Submit a complaint to a relevant data protection authority.

These rights may be subject to legal limitations or exceptions. We may need to verify your identity before processing certain privacy requests.

14. UK and European Privacy Rights

If UK GDPR, EU GDPR, or similar European data protection law applies to you, you may have rights including access, rectification, erasure, restriction, objection, portability, and the right to withdraw consent where applicable.

You may also have the right to lodge a complaint with the data protection regulator in your country.

15. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws, which may include rights to access, correct, delete, or obtain a copy of personal information, as well as rights relating to certain forms of targeted advertising, profiling, or the sale or sharing of personal information.

The availability and scope of these rights depend on the law applicable to your state and our obligations under that law.

16. Children’s Privacy

Our website and services are not directed to children who are not legally permitted to enter into online purchases in their jurisdiction.

We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information improperly, please contact us so we can review the matter.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services that we do not control.

This Privacy Policy does not govern the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information to them.

18. Automated Fraud and Risk Checks

We or our service providers may use automated tools to help detect fraudulent transactions, suspicious activity, payment risk, account misuse, or security threats.

These tools may consider information such as transaction details, device information, IP address, order patterns, and other risk indicators.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, technologies, or business operations.

When we update this Privacy Policy, we will revise the "Last updated" date shown at the top of this page.

20. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your personal information is handled, please contact us: