1. 30-Day Return Window

You may request a return within 30 days from the date your order is delivered. To be eligible, your return request must be submitted within this 30-day period.

Returns requested after 30 days may not be accepted unless required by applicable consumer law.

2. Return Eligibility

To qualify for a return, the product should generally be:

• In the same condition in which you received it.
• Unused, unless the product was defective or damaged on arrival.
• Returned with its original packaging, accessories, manuals, and included components where reasonably possible.
• Accompanied by valid proof of purchase or order information.

We reserve the right to refuse or reduce a refund where a returned product has been damaged, misused, altered, or is missing important components, to the extent permitted by applicable law.

3. How to Request a Return

Before returning any product, please contact us at support@zuuska.com with your order number and the reason for your return.

If the item is damaged, defective, or incorrect, please include clear photos or video where possible so our support team can review the issue efficiently.

4. Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, return shipping costs are generally your responsibility unless otherwise stated by us or required by applicable law.

If your item arrived damaged, defective, or materially different from what you ordered, please contact us before returning it. Where appropriate, we may provide a return solution or reimbursement in accordance with applicable law and our review of the case.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible at support@zuuska.com.

Please provide your order number and supporting photos or video where possible. After reviewing the issue, we may offer an appropriate solution such as a replacement, refund, or other remedy depending on the circumstances and applicable consumer law.

6. Non-Returnable Items

Certain items may not be eligible for return where permitted by law, including:

• Items that have been materially used, altered, damaged, or modified after delivery.
• Items missing essential parts, accessories, or components due to customer handling.
• Products that cannot be returned for hygiene, health, or safety reasons once opened, where applicable.
• Personalized, custom-made, or specially produced items where applicable.
• Gift cards or other non-physical products where applicable.

This section does not limit any mandatory rights you may have for defective, misdescribed, or otherwise non-conforming goods.

7. Exchanges

If you would like a different product, size, color, or variant, please contact us first. Exchange availability depends on stock and the specific product.

In some cases, the fastest option may be to return the original item in accordance with this policy and place a new order separately.

8. Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome. If approved, the refund will be issued to the original payment method where reasonably possible.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund after it has been issued. Processing times vary between financial institutions and payment providers.

9. Original Shipping Charges

Original shipping charges are generally non-refundable where you are returning an item because you changed your mind, unless otherwise required by applicable law.

If the order was incorrect, damaged, defective, or otherwise eligible for a broader remedy under applicable consumer law, shipping-related costs may be handled differently depending on the circumstances.

10. International Returns

Zuuska LTD sells internationally. Return procedures, carrier availability, customs requirements, and shipping costs may vary depending on your country and the product fulfillment location.

Customers are responsible for following the return instructions provided by our support team. We recommend using a trackable shipping method for approved returns where possible.

Customs duties, import taxes, brokerage fees, or other local charges paid on the original shipment may not be refundable by Zuuska LTD because they may have been collected by third parties or local authorities.

11. Lost Return Shipments

If you are responsible for arranging return shipping, we strongly recommend using a trackable service and keeping proof of postage until your return has been completed.

We cannot guarantee responsibility for a return package that is lost before reaching the approved return destination, except where applicable law provides otherwise.

12. Orders Shipped by Manufacturing Partners or Suppliers

Some Zuuska products are shipped directly from our manufacturing partners or suppliers. Because different products may be fulfilled from different locations, the correct return destination may differ from the original shipping origin or from our registered office.

For this reason, you must contact our support team before sending any return.

13. Refused or Unclaimed Deliveries

If a package is refused, unclaimed, or returned because of an incorrect or incomplete address, any refund or reshipment may be adjusted for shipping, handling, or return costs where permitted by law.

Please contact us if you believe your order has been returned to sender so we can review the available shipping information.

14. Free Shipping Orders

Orders placed during a free shipping promotion remain eligible for return under this policy. A free shipping promotion does not remove or reduce your 30-day return window.

If return shipping is the customer's responsibility under this policy, that responsibility still applies even if the original order qualified for free shipping.

15. Consumer Rights

This Returns & Refund Policy is intended to provide additional information about our store procedures. Nothing in this policy excludes, restricts, or reduces any mandatory consumer rights that apply to you under the laws of your country or region.

16. Contact Us

If you have questions about a return, refund, damaged item, or exchange, please contact us: